Are the prices displayed on the website inclusive of taxes? The prices displayed on the website are inclusive of all applicable taxes.
What are the modes of payment that you accept? Mode of Payment shall entirely depend on your convenience. You can choose to pay online through credit cards, debit cards, internet banking, Paytm & PayPal. We take very strict measures to ensure a fair and secure online transaction.
How will I know that my order has been confirmed? On prepaid orders, a notification will be sent to your email address along with the order reference number.
Do I get a bill for my shopping? Yes, you will be provided with a bill when your order is delivered to your address.
What are the shipping charges? Domestic Orders
- If order value is less than Rs. 499, you will be charged Rs. 40.
How will I be informed about order details, tracking status, estimated delivery time and payment information? When your order is received, we will send you an e-mail confirming your order. Then, when your order is shipped, we will send you a shipment confirmation with the following information:
- Items purchased
- Payment information
- Tracking number
- Estimated delivery time*
- *Since we deliver the products through various courier partners or India Post, estimated delivery time may vary depending on their delivery schedule.
How do you ship your orders? We ship orders through a number of courier partners or India Post according to delivery location.
How can I track my order? You can track all packages sent through our registered courier partners. Your shipping confirmation e-mail will include your “Tracking Number/ AWB No.” and a link to the company tracking site to track your consignment.
What if I am not available at home, when the product is delivered? Please make sure someone is available at the shipping address or you have authorized someone to receive the product by tendering the exact amount on your behalf.
How long will it take for the product to reach me? The estimated time of delivery within India is generally 5-7 business days, time may vary according to your delivery location. Please note that if your location is not served by our regular courier partners, then we will be dispatching your order through Value Payable Post (VPP) or Speed Post. In such cases, delivery duration may vary from 7-10 days. Delivery time may also vary according your delivery location. Orders placed from North East India requires minimum 10-12 business days for delivery.
Do you ship internationally? Yes, Jiva can ship orders just about anywhere in the world.
What should I do when I get messages on the webpage like Payment error / Transaction failure or if payment gets declined? Payment error page is displayed when there is a connection lapse between the payment gateway and the website or the internet connection is interrupted during payment transaction or some required fields are not entered correctly. Please reach our Customer Support team for any queries.
Can I get a refund if I return a product after purchase? We do not entertain refunds or accept returns unless there is a manufacturing defect in our product.
How to get in touch with our Customer Support Team? Please feel free to call us at 09081115251 or write to us at [email protected]